Support

Support is simple with the self-contained Soratek appliance.


If there's a problem, you don't need to call 3 different vendors to identify whether the issue

is hardware, operating system or application related.


When you call our helpdesk, if the issue is hardware related we'll make arrangements for an

engineer to visit with the required spare parts and the engineer will get you up and running

again. If the issue is software related, our engineers will recreate your issue in our own

workshops. If a software bug is identified, we'll issue an update electronically which you'll

be able to apply using a simple installation routine on your PCs.


As part of your support contract, you're entitled to receive software updates electronically.

These updates may be maintenance releases to fix issues experienced by other customers

or through our own testing programs, and will also include from time to time additional

features to extend the functionality of your surveillance solution

Soratek Support:


  • One point of contact, total responsibility
  • Helpdesk support
  • Engineer visit to resolve hardware faults
  • Electronic updates to resolve software faults

Support Contract includes:


Periodic Software Updates (will be made 

available electronically)